COVID-19 Statement

Company Statement update 11/09/20

Following the First Ministers announcement today, Friday 11th September we have had to put in extra measures in place to ensure the safety of our customers and staff members.

From Monday 14th September a face mask is required when you are in reception, the shop, the toilet and shower block (when entering & leaving and using the sinks) and although not mandatory it is advised to when you are being served in the bar and coffee bar area. The face mask would not be required when you are sat at your table.

Only up to 6 members of the same household can meet in the bar and coffee bar, this does not apply to children under 11. All 6 members must be of the same household/extended household.

We cannot take or accept bookings from areas that are in local lock down, this includes areas that may go into a local lock down at a later date. If you have booked from now until the foreseeable please contact reception and we can make arrangements to change your booking.

Failure to adhere to these new regulations will result in you being asked to leave the site immediately.

Thank you for your ongoing understanding and support

Company Statement update 09/09/20 – Areas under Local Lockdowns

Following the recent news of some areas of Wales being placed under Local Lockdowns we will not be accepting any bookings from these areas. If you are in an area that has been placed under a local lockdown and you have a booking with us in the next 2 weeks we ask that you get in touch with us as soon as possible. Please do not turn up if you have a booking, you will be refused entry and your details will be passed onto the local police.

The same applies if you have a seasonal at Bank Farm or a static caravan. Do not come to use your caravans it is not classed as a reasonable reason to leave your local area if you are under a local lockdown.

Company Statement update 07/09/20

After careful consideration we have made a decision that as a company we will not be reopening the swimming pool this season. We feel that under the current Government advice we cannot operate the pool safely to ensure the full safety for our customers. During this current pandemic our heating pump also broke and we have been unable to source a new one.

Company Statement update 02/08/20

Following Friday’s review we will be opening our indoor bar and coffee bar area tomorrow, Monday 3rd August from midday (breakfast will not be available tomorrow). Part of the bar area will be available to book tables for meals only. There will be a deposit of £5 per person required and bookings will need to be made on the day at the bar. Please arrive on time (we will only keep your table for 15 minutes before releasing it, in the event you don’t turn up and your deposit will be lost). You will have you table for a maximum of 2.5 hours. There will also be tables available for first come first served. Tables for breakfast will also be on a first come first served basis only, no bookings available.

Tables must be for people of the same household/extended household and everyone who is present in the bar must have a seat/table to sit at, no one will be able to stand around the bar area.

Also following the First Minister’s announcement on Friday, from 10th August swimming pools can reopen, we have made the decision that we will not be opening our pool until further notice. As a company we do not feel that we can operate the pool safely for our customers at this current time.

Company Statement update 24/07/20

Following confirmation from the Welsh Assembly we are extremely happy to be able to welcome our customers back with tents from tomorrow (Saturday 25th July), this also includes VW camper vans/folding camper vans that don’t have contained toilet facilities.  The toilet and shower block will be open from tomorrow too, please use this with respect to everyone else staying on site. They will not be cleaned after every use but will be cleaned at regular intervals through the day. There is a hand sanitiser pump at the entrance for you to use and please wash your hands thoroughly with the hand soap provided. Food is available to takeaway between midday and 8.30pm and our beer garden is open until 9.30pm daily. The children’s park is also open now.  The swimming pool remains closed. We have a one way system in place in reception, the shop and in the bar for you to order food & drink. Please adhere to these systems; they are for everyone’s safety.

A few important points to consider

  • We are asking that the remaining balance for any stay (camping/caravan/self-catering) is paid one week prior to arrival to help limit the contact between customers and staff
  • Children must be accompanied at all times
  • Social distance measures are in place in the fields, you must stay within the pitch that you have been allocated
  • Social distancing must be observed at all times

Availability

We are fully booked over the following weekends for tents/tourers/motor homes

  • Friday 31st July
  • Friday 7th August
  • Friday 14th August
  • Friday 21st August
  • Friday 28th August (Bank Holiday)

We have limited mid week availability

All self catering accommodation (bungalows & glamping pods) is fully booked until September

Please see below our updated security & safety rules for all types of accommodation. Please read before you arrive on site.

Security & Safety Rules – Tents (Camping)

Security & Safety Rules – Self Contained

Security & Safety Rules – Self Catering

We are looking forward to welcoming everyone back

Company Statement update 10/07/20

Following today’s announcement we are happy to announce that we can reopen Saturday 11th July for self catering and self contained units.

Please see below our security & safety rules for self catering and self contained units. Please make sure that you read them before you arrive on site.

Security & Safety Rules – Self Contained

Security & Safety Rules – Self Catering

The children’s play area will remain closed until Monday 20th July.

Units that we are currently unable to accept until Saturday 25th July

  • VW Camper Vans*
  • Folding Caravans*
  • Tents

*Unless the toilet is entirely fixed in the unit.

We can now accept tent bookings from Saturday 25th July. This is providing that the cases of Coronavirus continue to decrease and self catering/contained units prove that they are a success over the next two weeks.

We look forward to welcoming you all back after a long 3+ months of lock down.

Company Statement update 05/07/20

Following the latest announcement from the Welsh Government we can now open from the 11th July subject to the review on the 10th July. This is at this stage only for caravans / campervans / motor homes with toilet & kitchen facilities. Tents with toilet tents are not accepted.

At this time we still have no date when we can start accepting tents.

At the moment we can only take bookings for 2 of our glamping pods (Pod Lodge and the 5 berth family pod)

We have had to alter our check-in & Check-out times for both bungalows and glamping pods to the following:

Check-in – from 5.30pm please collect your key from reception, only 1 person is to come and collect the key.

Check-out – by 10.00am please place you key in the black letter box outside the reception door.

This has been done to allow our cleaning teams to deep clean the bungalows to ensure they are safe and ready for the next guest.

All bookings must now be paid in full before arrival. We will be contacting 1 week prior to arrival to confirm your booking and take the remaining balance, this will limit the amount of contact when you arrive and speed up your check in process.

Bedding in the bungalows – for extra safety & hygiene measures bedding will now automatically be added at the reduced rate of £5.00 per bed.

Company Statement update 30/06/20

Further information regarding re-opening
We are preparing the site to reopen on 13th July following further guidelines published yesterday (29th June).

We now know that touring caravans/motorhomes/campervans do fall into the self contained category (must have their own toilet/shower/kitchen facilities). All shared facilities will remain closed – toilet & shower block, washing up area, bar & coffee bar, swimming pool, children’s park/play area and laundrette. Water points and disposal points can be used (safety information will be published/sent out). This is subject to travel restrictions being lifted and all necessary easements being made in the next review announcement (10th July).

Points to take into consideration
• You will not be able to use the bar/reception toilets when you arrive. Service stations are open, you will have to wait until your unit is set up to use your own toilet facility
• Children must be accompanied at ALL TIMES
• The children’s park/sand pit will be taped off and all swings will be removed.
• We will not be operating at 100% capacity whilst we ease into the new normal, please maintain a 2 metre distance at all times.

We ask you abide by the rules that we are having to implement, failure to do so may result in you being made to leave the site without refund.

We are very much looking forward to welcoming you back after a long few months. Please bear with us, this is completely new to us as it is to you and we are trying our best, some things may not work/need changing over the first few weeks. If something isn’t as you would like please come and see us.

https://gov.wales/tourism-and-hospitality-businesses-guidance-phased-reopening-html

We have also added some more frequently asked questions. Please scroll down to the end of the page.

Our company statement regarding COVID-19 (updated 22/6/20)

At last, some good news.

According to the latest announcement by the Welsh Assembly on Friday 19th June 2020.

We have been told to make preparations to reopen on 13th July 2020.

This is conditional on the coronavirus figures continuing to fall and social distancing being maintained, more detail will be announced on the next review on Friday 10th July 2020.

At present they have announced that accommodation without shared facilities should be able to open, the only sectors mentioned specifically being static caravans and holiday cottages.

This implies that our toilet blocks, swimming pool, bar and cafe and children’s play area will not be useable.

The policies are revised every 3 weeks by the Welsh Assembly and may change. We will amend this statement update and inform you accordingly.

At this present time we will not be taking any new bookings, we need time to make preparations and changes to some procedures to make it safe for both our customers and our staff. Please bear with us if you are trying to contact us via telephone, we are operating on skeleton voluntary staff on reduced office hours. Our office hours are currently 9am till 3pm. You can also email us on enquiries@bankfarmleisure.co.uk

Please find below some of our most frequently asked questions.

1) Can I book a tent pitch?
At present we are not taking bookings for tents as tents have not been mentioned in the latest update form the  Welsh Government.

2) Can I book a touring caravan/motor home?
We can now take bookings for caravans/motor homes as long as they have their own toilet/shower and kitchen facilities from 13th July. If your unit does not have these facilities we cannot accept them at present

3) Will the bar be open as normal?
No the bar will not be open as normal, we hope to have more details & clarification soon. Please see details on question 21 as to how the bar will operate.

4) What social distancing will be in place?
The shop will have a one-way system in place with a maximum of 2 people allowed in at anyone time. There is also a screen at the payment area. The reception office will also have a maximum of 2 people allowed in at anyone time with a one- way system in place. We do ask that only 1 member of each family comes into each of the open buildings.

5) When will I have to pay my balance for my bungalow booking?
Normal procedure was 4 weeks prior to arrival, we have at present, under the circumstances reduced this to 7 days prior to arrival. When checking in and collecting your key we ask that only 1 person per booking enters the reception office.

6) Can I transfer my booking?
Under the circumstances, yes you can transfer your booking to a different date up to the end of 2021. We have made the decision to freeze our rates from 2020 into 2021. Please note that the balance may be more or less depending on the date you choose to change it to. For example if you are changing your booking from low season this year to high season next year your balance will be more.

7) Can I cancel my booking?
Yes you have the right to cancel your booking.

8) Can I get a refund?
We will look at each individual booking, the circumstances surrounding the cancellation. The decision will be at the discretion on the manager on shift at the time. In most cases you will be referred to the normal terms & conditions of the booking.

9) I booked to be with a friend, will this still be the case?
At present we are not sure what measurements will be in place or when we will be allowed to open our pitches. So we cannot guarantee this.

10) I booked a specific pitch, is this still the case?
At present we are not sure what measurements will be in place or when we will be allowed to open our pitches. So we cannot guarantee this.

11) Will the Elsan Disposal be accessible?
Yes

12) Will there be any entertainment?
None at present

13) Will you be serving takeaway food?
Yes we will be serving takeaway food, tea’s & coffees & ice cream.

14) Am I going to be safe?
As a company we will have all the measures in place in areas that we can control.

15) Can I visit my caravan if travel restrictions are lifted on the 6th?
No, although travel restrictions may be lifted as we are closed by law holiday caravan owners will not be able to access their caravans until 13th July, not even for day visits.

16) Will the shop & launderette be open?
The shop will remain open as normal with social distancing measures in place and extended opening hours (TBC). No children will be allowed in shop, we ask that only one person from each family is to enter the building. The launderette will not be open.

17) Will you be serving alcohol?
We will not be serving alcohol until we have had clarification from the Welsh Government that we can reopen beer gardens/the bar. We don’t know yet when this will be.

18) I’ve booked a tent pitch, what does this mean for me?
In the latest guidelines there was no mention of tents so unfortunately, we do not know when we’ll be able to allow tents on site. If you have booked a tent pitch for July please contact reception on 01792 390228 and we can move your booking to a date later this year/next year.

19) Can I top up my electric card/get gas and Wi-Fi as normal?
If possible, please top up your electric card/get gas/Wi-Fi before midday or after 6pm. Please be aware that if you come during the afternoon you may have to wait/queue due to arrivals. Usually we charge a £5 refundable deposit for the electric card, while we ease into the new normal we have taken away the deposit, but we do ask that you return the electric card in the letter box outside reception when you are departing.

20) Will there be hand sanitiser units anywhere?
Yes, there will be hand sanitiser units on the entrance to reception, the shop, the entrance and exit doors of the bar and by the elsan disposal point.

21) What Facilities will be open?
The reception office and shop will remain open with social distancing measures in place along with a one-way system. The elsan disposable point and water taps can also be used, we do advise that you bring your own disposable gloves and please wash your hands thoroughly in line with the advice once you have returned to your unit. The tennis court will be open as normal (please bring your own equipment). The beer garden is open from 13th July and the children’s play areas from the 20th July. The following facilities will not be usable until further confirmation from the Welsh Assembly): Toilet/shower block, coffee lounge, bar, and swimming pool. The bar will be open only to order food; there will be a one way system in place for you to do this. You will enter the bar via the blue room door, order at the bar and then leave through the main door. You will not be able to wait in the bar for your food. If there is a wait we will ask you to come back.

22) Can I meet up with friends on site?
Yes within reason, if you are meeting others on site please make sure that you are following the social distancing guidance and no more than 2 families are to meet up at any one time.

23) Can I stay in the same unit as someone who isn’t part of my household?
No, all accommodation must be members of the same household