COVID-19 Statement

Company Statement update 30/06/20

Further information regarding re-opening
We are preparing the site to reopen on 13th July following further guidelines published yesterday (29th June).

We now know that touring caravans/motorhomes/campervans do fall into the self contained category (must have their own toilet/shower/kitchen facilities). All shared facilities will remain closed – toilet & shower block, washing up area, bar & coffee bar, swimming pool, children’s park/play area and laundrette. Water points and disposal points can be used (safety information will be published/sent out). This is subject to travel restrictions being lifted and all necessary easements being made in the next review announcement (10th July).

Points to take into consideration
• You will not be able to use the bar/reception toilets when you arrive. Service stations are open, you will have to wait until your unit is set up to use your own toilet facility
• Children must be accompanied at ALL TIMES
• The children’s park/sand pit will be taped off and all swings will be removed.
• We will not be operating at 100% capacity whilst we ease into the new normal, please maintain a 2 metre distance at all times.

We ask you abide by the rules that we are having to implement, failure to do so may result in you being made to leave the site without refund.

We are very much looking forward to welcoming you back after a long few months. Please bear with us, this is completely new to us as it is to you and we are trying our best, some things may not work/need changing over the first few weeks. If something isn’t as you would like please come and see us.

https://gov.wales/tourism-and-hospitality-businesses-guidance-phased-reopening-html

We have also added some more frequently asked questions. Please scroll down to the end of the page.

Our company statement regarding COVID-19 (updated 22/6/20)

At last, some good news.

According to the latest announcement by the Welsh Assembly on Friday 19th June 2020.

We have been told to make preparations to reopen on 13th July 2020.

This is conditional on the coronavirus figures continuing to fall and social distancing being maintained, more detail will be announced on the next review on Friday 10th July 2020.

At present they have announced that accommodation without shared facilities should be able to open, the only sectors mentioned specifically being static caravans and holiday cottages.

This implies that our toilet blocks, swimming pool, bar and cafe and children’s play area will not be useable.

The policies are revised every 3 weeks by the Welsh Assembly and may change. We will amend this statement update and inform you accordingly.

At this present time we will not be taking any new bookings, we need time to make preparations and changes to some procedures to make it safe for both our customers and our staff. Please bear with us if you are trying to contact us via telephone, we are operating on skeleton voluntary staff on reduced office hours. Our office hours are currently 9am till 3pm. You can also email us on enquiries@bankfarmleisure.co.uk

Please find below some of our most frequently asked questions.

1) Can I book a tent pitch?
At present we are not taking bookings for tents as tents have not been mentioned in the latest update form the  Welsh Government.

2) Can I book a touring caravan/motor home?
We can now take bookings for caravans/motor homes as long as they have their own toilet/shower and kitchen facilities from 13th July. If your unit does not have these facilities we cannot accept them at present

3) Will the bar be open as normal?
No the bar will not be open as normal, we hope to have more details & clarification soon. Please see details on question 21 as to how the bar will operate.

4) What social distancing will be in place?
The shop will have a one-way system in place with a maximum of 2 people allowed in at anyone time. There is also a screen at the payment area. The reception office will also have a maximum of 2 people allowed in at anyone time with a one- way system in place. We do ask that only 1 member of each family comes into each of the open buildings.

5) When will I have to pay my balance for my bungalow booking?
Normal procedure was 4 weeks prior to arrival, we have at present, under the circumstances reduced this to 7 days prior to arrival. When checking in and collecting your key we ask that only 1 person per booking enters the reception office.

6) Can I transfer my booking?
Under the circumstances, yes you can transfer your booking to a different date up to the end of 2021. We have made the decision to freeze our rates from 2020 into 2021. Please note that the balance may be more or less depending on the date you choose to change it to. For example if you are changing your booking from low season this year to high season next year your balance will be more.

7) Can I cancel my booking?
Yes you have the right to cancel your booking.

8) Can I get a refund?
We will look at each individual booking, the circumstances surrounding the cancellation. The decision will be at the discretion on the manager on shift at the time. In most cases you will be referred to the normal terms & conditions of the booking.

9) I booked to be with a friend, will this still be the case?
At present we are not sure what measurements will be in place or when we will be allowed to open our pitches. So we cannot guarantee this.

10) I booked a specific pitch, is this still the case?
At present we are not sure what measurements will be in place or when we will be allowed to open our pitches. So we cannot guarantee this.

11) Will the Elsan Disposal be accessible?
Yes

12) Will there be any entertainment?
None at present

13) Will you be serving takeaway food?
Yes we will be serving takeaway food, tea’s & coffees & ice cream.

14) Am I going to be safe?
As a company we will have all the measures in place in areas that we can control.

15) Can I visit my caravan if travel restrictions are lifted on the 6th?
No, although travel restrictions may be lifted as we are closed by law holiday caravan owners will not be able to access their caravans until 13th July, not even for day visits.

16) Will the shop & launderette be open?
The shop will remain open as normal with social distancing measures in place and extended opening hours (TBC). No children will be allowed in shop, we ask that only one person from each family is to enter the building. The launderette will not be open.

17) Will you be serving alcohol?
We will not be serving alcohol until we have had clarification from the Welsh Government that we can reopen beer gardens/the bar. We don’t know yet when this will be.

18) I’ve booked a tent pitch, what does this mean for me?
In the latest guidelines there was no mention of tents so unfortunately, we do not know when we’ll be able to allow tents on site. If you have booked a tent pitch for July please contact reception on 01792 390228 and we can move your booking to a date later this year/next year.

19) Can I top up my electric card/get gas and Wi-Fi as normal?
If possible, please top up your electric card/get gas/Wi-Fi before midday or after 6pm. Please be aware that if you come during the afternoon you may have to wait/queue due to arrivals.

20) Will there be hand sanitiser units anywhere?
Yes, there will be hand sanitiser units on the entrance to reception, the shop, the entrance and exit doors of the bar and by the elsan disposal point.

21) What Facilities will be open?
The reception office and shop will remain open with social distancing measures in place along with a one-way system. The elsan disposable point and water taps can also be used, we do advise that you bring your own disposable gloves and please wash your hands thoroughly in line with the advice once you have returned to your unit. The tennis court will be open as normal (please bring your own equipment). The following facilities will not be usable: Toilet/shower block, coffee lounge, bar, swimming pool, both children’s play areas. The bar will be open only to order food; there will be a one way system in place for you to do this. You will enter the bar via the blue room door, order at the bar and then leave through the main door. You will not be able to wait in the bar for your food. If there is a wait we will ask you to come back.

22) Can I meet up with friends on site?
Yes within reason, if you are meeting others on site please make sure that you are following the social distancing guidance and no more than 2 families are to meet up at any one time.

23) Can I stay in the same unit as someone who isn’t part of my household?
No, all accommodation must be members of the same household